Report a missed bin or bag
If your bin/bag has not been collected on your normal bin collection day please let us know within 48 hours so we can arrange a recollection.
Anything reported after 48 hours will not be treated as a missed bin collection and we will collect it on your next scheduled collection date.
If a container has not been emptied for a specific reason, a calling card will be delivered to your home with a description of the issue, such as excessive weight or the recycling contaminated with the wrong material. It is the householder's responsibility to resolve this issue in time for the next scheduled collection. This is not treated as a missed collection.
When to put your bin/bags out
Please put your bin/bags on the kerbside by 6.30am on your collection day - but not before 6.30pm the night before.
Please return your bins/bags to within the property before midnight on the day of your collection.