Parking and bus lane fines

If you receive a parking or bus lane fine don't ignore, it could cost you more.

If you want to appeal, it is a legal requirement that all challenges are made in writing, which can be done online (using the button below). You'll need to have the Penalty Charge Notice number (beginning PL) and the vehicle registration to pay or appeal.

We will normally send replies to appeals by email (if provided), please check your junk mail folder and spam filters in case our reply gets directed there. Alternatively you can send a letter in the post, however we cannot accept responsibility for postal delays and recommend the online option is used wherever possible.

If your challenge is received within the discount period, the fine will be put on hold while we consider your comments. If we accept your challenge we'll cancel your fine and tell you in writing. If we reject your challenge we'll inform you in writing and offer you a 14 day period to make the discounted payment as full and final payment to close the case. Your options to contest the fine further will be outlined in the rejection letter.

Pay or appeal

Vehicle removal

If you have 3 or more unpaid or unchallenged Penalty Charge Notices (PCNs) we can remove your vehicle.

We will notify Devon & Cornwall Police that we have removed the vehicle and give them the details of where the vehicle is stored.

If you have 3 or more PCNs

You need pay or appeal the PCNs.

If your vehicle has been removed

You need to pay all the outstanding PCNs.

Retrieving your vehicle

When all the outstanding PCNs have been paid you can arrange for the recovery of your vehicle. Recovery, storage and disposal fees will be applied. Your vehicle will be stored at RPB Vehicle Solutions LTD, 220 Cattedown Road, Plymouth, PL4 0RW, phone 01752 220809.

Please bring with you proof of vehicle ownership and proof of identity. The following can be accepted:

Vehicle ownership

  • current vehicle registration document
  • valid certificate of motor insurance for the vehicle (in date and not cancelled) or receipt of purchase for the vehicle

Proof of identity and address (2 of the following)

One of the following:

  • valid UK driving licence or recognised International driving permit
  • valid UK or recognised passport

One of the following:

  • bank statement*
  • utility bill*
  • letter issued by the Department for Work and Pensions*

*must be dated within the last 3 months

Removal, storage and disposal fees

Vehicle removal

Fee: £105

Vehicle storage

Fee: £12 per day or part of day the vehicle is impounded. Storage charges are not applied until midnight on the day following removal.

Vehicle disposal

Fee: £50

Can I appeal against the removal?

Yes. You can appeal against the latest PCN issued to the vehicle. If the appeal is successful all fees you have paid will be refunded.

Freedom of Information

If you decide to appeal against a PCN, please do not include requests for information under the Freedom of Information Act 2000 with your representations at any stage. If you do this may delay the provision of the information you have requested. Any such request should be made separately following the guidance available on our Freedom of Information page.

Lost ticket

Call us Monday to Friday 8.30am to 5pm on 01752 546220 (select option 2) with your registration number and we'll give you the PCN number.