Parking and bus lane fines
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If you receive a parking or bus lane fine don't ignore, it could cost you more.
If you want to challenge a PCN, do not pay it. If you pay, we will close the case as you have accepted liability.
If you want to appeal, it is a legal requirement that all challenges are made in writing, which can be done online (using the button below). You'll need to have the Penalty Charge Notice number (beginning PL) and the vehicle registration to pay or appeal.
We will normally send replies to appeals by email (if provided), please check your junk mail folder and spam filters in case our reply gets directed there. Alternatively you can send a letter in the post, however we cannot accept responsibility for postal delays and recommend the online option is used wherever possible.
If your challenge is received within the discount period, the fine will be put on hold while we consider your comments. If we accept your challenge we'll cancel your fine and tell you in writing. If we reject your challenge we'll inform you in writing and offer you a 14 day period to make the discounted payment as full and final payment to close the case. Your options to contest the fine further will be outlined in the rejection letter.
Freedom of Information
If you decide to appeal against a PCN, please do not include requests for information under the Freedom of Information Act 2000 with your representations at any stage. If you do this may delay the provision of the information you have requested. Any such request should be made separately following the guidance available on our Freedom of Information page.
Call us Monday to Friday 8.30am to 5pm on 01752 546220 (select option 2) with your registration number and we'll give you the PCN number.