How to Apply
Complete our online form if you think your child is eligible for free school transport.
Applications for September term start must be submitted by 31 May to ensure places are allocated. No guarantees that transport will be in place for start of term for late applications.
If you would like to leave a comment for the School Transport Team, this can be done via
Email – firstname.lastname@example.org
Telephone – 01752 308770
Post – School Transport, Windsor House, Tavistock Road, Plymouth PL6 5UF
If your school transport application has been refused, you have the right to appeal. The appeal procedure is a two stage process consisting of a Review and an Appeal.
Stage one – Review
- A request for a review must be submitted within 20 working days of the date of the refusal letter.
- The written request should detail why you believe the decision should be reviewed and give details of any personal and/or family exceptional circumstances you believe should be considered.
- Within 20 working days of receipt of your written request a Senior Transport Officer will review the original decision and send you a written notification of the outcome of their review, this will include the decision reached; how the review was conducted; information about other departments and/or agencies that were consulted as part of the process; what factors were considered and the rationale for the decision reached. If the review is refused the letter will also confirm how to appeal against the decision.
Stage two – Full Appeal
- You have 20 working days from receipt of the local authority’s review decision notification to make a written request to escalate the matter to the appeal.
- Within 40 working days of receipt of your request an independent appeal panel of 3 Senior Officers (independent of the original decision) will consider written and verbal representations from both the parent and officers involved in the case.
- Within 5 working days of the appeal panel hearing a written notification of the outcome of their appeal will be sent to you; this will include the decision reached; how the appeal was conducted; it will confirm if other departments and/or agencies were consulted as part of the process; what information were considered; and the rationale for the decision reached.
- If the appeal is refused, the letter will also confirm your right to put the matter to the Local Government Ombudsman
Contact the SEND School Transport Team:
Telephone: 01752 308770 office open 7.30am to 4.30pm Monday to Friday