Bulky waste collection

We can collect and dispose of larger household items that will not fit in your bin. Collections start at £25, but residents who receive Council Tax Support get a 50% discount.  

What we can collect  

  • furniture: such as tables, chairs, beds, mattresses, sofas
  • furnishings: such as carpets, underlay  
  • electrical items: such as televisions, microwaves,  
  • white goods: such as cookers, fridges and freezers

What we cannot collect  

  • asbestos 
  • building or DIY waste 
  • car parts and tyres 
  • chemicals 
  • commercial equipment 
  • paint 

How much it costs  

The cost of this service depends on the items and how many there are to collect.  

The minimum charge is £25 for up to four items. Then £10 per item.  

The items below count as two items due to their size or weight:

  • Bed base double (excluding mattress)
  • Mattress - double
  • Piano - fully dismantled
  • Sofa - three seater or corner suite
  • Wardrobe - two doors
  • Fridge freezer (working or not working)
  • Kitchen worktop, no longer than 5ft, one worktop
  • Ladder - extended long
  • Shed - dismantled

The item below counts as three items due to the size or weight:

  • Wardrobe - three (or more) doors

If you receive Council Tax Support, you are entitled to two separate half price collections in a 12 month period.  

You will need to provide your Council Tax reference number or your Council Tax Support benefit reference number when you book a collection. You can find these on your Council Tax bill or your Council Tax Support award letter.  

When we collect  

You can choose a date up to 12 weeks in advance.  

We collect bulky waste Monday to Thursday. Your collection day will depend on the address the items are being collected from.  

Book a bulky waste collection  

You must have a My Plymouth Account to book a collection. If you already have an account, you will need to sign in. If you do not have an account, you will be asked to create one.

Book a bulky waste collection

Preparing for your collection 

We will only collect the items shown on the booked collection.  

We will not be entering your property. Put items where you usually leave your bins for collection or the nearest place a vehicle can park.  

Items must be in place by 6am on your collection day.  

The following conditions apply:  

  • items to be collected must be domestic. Commercial items will not be collected. 
  • anything that could soak up water must be kept under a waterproof covering 
  • fridges and freezers must be emptied of all food
  • trampolines and exercise equipment must be dismantled
  • all wood must be bundled together and tied. 
  • batteries must be removed from electric wheel chairs or mobility scooters 
  • all glass and mirrors must have a tape 'X' placed over the surface 

Failure to follow the above may result in your items not being collected. 

Change or cancel a collection  

You can make changes to your collection if you give us at least 48 hours’ notice. Changes you can make include:  

  • changing your collection date (subject to availability)  
  • adding or removing items (this may affect what you have to pay)  
  • cancelling your collection  

This can be done after you have made the booking by logging into your account and updating the request with the amended items/date.

If you need to cancel less than 48 hours before the collection date you will need to use the cancellation form.

Cancel a bulky waste collection

 

Bookings changed or cancelled with less than 48 hours’ notice will not be refunded. 

Missed collections  

The collection crew will only collect those items shown on the booked collection. They will not collect any other items.  

If the crew is unable to collect your items, we will let you know by email. You may have to rebook your collection. 

Other ways to get rid of large items  

Donate  

You can donate unwanted items in good condition to charity. Some will collect from your property. Find a charity.  

Sell  

You can sell unwanted items on a resale site such as eBay, Gumtree or Facebook marketplace.  

Recycle

If your bulky items are not in good condition, you can take them to one of our recycling centres.  

Waste collection companies  

A local business may offer more flexibility if you have a large number of items to dispose of. You must take reasonable steps to make sure any waste is transferred to an authorised person.  

The Buy with confidence website has a list of Trading Standards approved businesses.  

If you use a commercial waste collection service, you need to check whether the business is an authorised carrier or exempt from registering as a waste carrier. You can check this on the Environment Agency’s public register