Council Tax Support

The online benefit claim form that Plymouth City Council use changed on 30 March 2020.

This means that if you started to fill out our 'old' claim form but did not submit it before 30 March 2020, your claim will be lost and you will need to start again using our new form.

Please be aware that our 'Average days to process a claim figure' may no longer be correct due to a recent influx on claims being submitted as a result of Coronavirus (COVID-19).

Council Tax Support is a local means tested scheme for people on low incomes to help them pay their council tax. Any owner-occupier or tenant aged 18 or over who is legally responsible for the council tax can claim Council Tax Support.

Changes for 2020/2021 scheme

Our Council Tax support scheme is changing, view our Council Tax Support 2020/2021 page for further information. 

How to apply

You can apply for Council Tax Support whether you're unemployed or working. It could help to reduce the amount of council tax that you need to pay.

Apply for Council Tax Support

It takes on average 19 days to process a new Council Tax Support claim. Claims can be processed quicker if the required evidence is supplied as soon as possible.

You must keep paying your council tax as billed, even if you have applied for Council Tax Support. 

How we make our decision

The amount of Council Tax Support you can get is based on:

  • your income
  • your savings
  • your circumstances

Changes to your circumstances

Most changes in your circumstances will affect the amount of benefits that you can receive. If you are unsure of whether your award will be affected you can check on our changes to your circumstances affecting benefits page.

Please tell us of your change in circumstances. You will need to provide your claim reference number that is shown on your notification letter, along with your National Insurance Number to help confirm your identity.

Report a change in circumstances

Suspended awards

If you are currently receiving Council Tax Support but you have received a letter advising that it has been suspended because of a change in your circumstances, please provide the supporting evidence that we have requested. 

Provide evidence we've requested

Second Adult Rebate

Second Adult Rebate is Council Tax Support that is available for people who are responsible for the council tax, have reached the qualifying age for Pension Credit and who share their home with one or more adults (non-dependants) who:

  • are 18 or over and not paying you rent
  • aren't your partner
  • aren't responsible for paying the council tax
  • are on a low income

You can't apply for Second Adult Rebate if you or your partner receive Income Support, income-based Jobseekers Allowance or income-related Employment and Support Allowance. If you're not sure whether to claim Second Adult Rebate, make a claim for full Council Tax Support and we'll check your entitlement.

How to appeal

If you disagree with a Council Tax Support decision, please visit our Council Tax appeals and complaints information page.

Scheme details

Full scheme documents for the current and previous years

 Council Tax Support Scheme 2020 to 2021  [PDF, 1.1MB]

 Council Tax Support Scheme 2019 to 2020 [PDF, 1.1MB]

 Council Tax Support Scheme 2018 to 2019 [PDF, 1.1MB]

 Council Tax Support Scheme changes [PDF, 102KB]

 Council Tax Support Scheme 2017 to 2018 [PDF, 1.1MB]

    View your Council Tax Support online

    Use Self Service to view your payments online. It's free and available 24 hours a day.

    View your account on Self Service

    Once you've set up an account you'll be able to view any payments made to you, see how your payment has been calculated and view documents we've sent to you. Have your entitlement letter and national insurance number ready.

    Problems with your account

    Use our online form to report a problem with your Self Service account. This includes logging into your account or any security or technical issues you find.

    Report a problem

    Chief Executives Direction of Acceptance

     Direction Acceptance of electronic claims and changes of circumstances [PDF, 132KB]